b+s Connects for Microsoft Dynamics 5.6: Super Agent Recipe
Show your customers you love them with lightning-fast, omnichannel super agents!
Ingredients:
1 x Enterprise-grade Cisco Contact Center
1 x Highly flexible Microsoft Dynamics 365 application
1 x Ultimate agent experience b+s Connects for Microsoft Dynamics
Directions:
Take Cisco Contact Center and Microsoft Dynamics and unify with b+s Connects to ensure a smooth consistency. Once fully integrated, serve at speed with Omnichannel for Customer Service or Customer Service to create the ultimate, omnichannel agent experience.
! Warning !
b+s Connects for Microsoft Dynamics 5.6 contains traces of:
- Support for Microsoft Dynamics’ multi-session apps.
- Group-based speed dial for your team’s most frequent contacts.
- Single-step conference, so your super agents can loop in their side-kicks at a moment’s notice.
