AI, voice and data in the service center from a single source – secure and easily scalable!
The leading contact center specialist Bucher + Suter was at the CCW congress trade fair 2024. We showed how large and small service centers can work more successfully by combining leading AI, voice and data.
Bucher + Suter was at the largest international congress trade fair for innovative customer dialogue, CCW 2024, from 27 – 29 February 2024, presenting solutions, demos and cases relating to AI voice automation in service centers. In recent years, the team has proven how much AI can relieve the burden for major customers: The voice and AI specialists have, for example, replaced the classic IVR voice system at a leading global insurance company with a modern AI concierge service.
Significant results
As a service center partner, Bucher + Suter has been ensuring smooth customer service for 25 years. With 120 contact center and AI specialists and locations in Switzerland, Germany and the USA, Bucher + Suter is one of the leading partners of Cisco, Salesforce and Cognigy.
Webex Contact Center
With Webex Contact Center, the contact center specialist offers a modern, AI-supported Contact Center as a Service (CCaaS) platform that meets Cisco’s high security standards. Contact centers thus become part of an environment with maximum protection and are armed against the rapidly increasing number of hacker attacks and threats.
Various AI innovations for Webex Contact Center are in the pipeline for 2024, which aim to improve the well-being and productivity of agents and the customer experience at the same time. These include: AI-powered agent burnout detection, next best action with generative AI, intelligent call summaries and wrap-ups, AI-powered coaching and much more. Webex Contact Center is available from Bucher + Suter as an all-round carefree package in the cloud from just 49 per agent per month. Learn more
Our partnership with Salesforce
Bucher + Suter is also one of the leading Salesforce partners in the CC environment. Salesforce is ideally positioned in terms of customer data management and with Einstein GPT and the GPT Clouds to realize a truly seamless, AI-supported customer journey. And Bucher + Suter comes into play with its years of voice and Cisco expertise to make Salesforce Service Cloud Voice a success. Learn more
Further information, free CCW congress tickets and appointment booking can be found here.
About Bucher + Suter
We are Bucher + Suter, your experienced contact center partner at eye level and close to you. For over 25 years, we have been ensuring service success and increasing customer satisfaction for global corporations and SMEs. We combine proven contact center technology, market-leading AI innovations and CRM/backend systems to create tailor-made, semi-automated omnichannel solutions. Our 120+ contact center specialists combine experience from over 400 projects and offer special expertise in conversational AI and voice automation. We are one of the leading partners of Cisco, Salesforce and Cognigy. Learn more
