Contact Center Solutions

Contact Center Solutions

What you can expect

We’re here to help you refine the communication between your customers and your company, with solutions that ensure you exceed your business and CX objectives.

 

 

Unified routing, reporting and call blending

  • European on-premise Contact Center

    Leverage the power of Bucher + Suter’s on-premise contact center solutions and elevate your CX.

  • European Private Cloud Contact Center

    Private cloud for health, finance, government and education.

  • Conversational AI

    Time-saving through GDPR compliant, automation!

  • Agent Desktop Strategy

    Provide transparency and improve the availability of your employees.

  • Supervisor Management Console

    Empower supervisors to effortlessly optimize the contact center!

  • Customer Service for Health Insurance

    Health insurance companies, digitalize your communications!

AIC4-tested Contact Center conversational AI

Voicebots

Voicebots

Bucher + Suter has joined forces with Cognigy to provide conversational AI solutions in the contact center space. With Cognigy’s expertise in conversational AI, we can address the distinct requirements of modern contact centers. With the partnership’s combined knowledge, cooperation, and a matched passion for quality and work ethic, we’re looking forward to bending the art of the possible in contact center AI together.

Check out Cognigy’s AI

Agility for the modern contact center

Workforce Management

Workforce Management

Calabrio workforce management is designed for the modern contact center and the modern workforce. Through employee empowerment tools, intelligent automation, customized reporting and global support, Calabrio’s WFM solution addresses the acute needs organizations face in today’s challenging environment.

Check out Calabrio’s workforce management

Optimize your digital interactions

Cobrowsing, screen sharing and video chats

Cobrowsing, screen sharing and video chats

Surfly doesn’t require you to gain or give full access to a user’s computer, and there’s no software to download or install. You can add people to a Surfly Co-browsing Session by simply sending them the session link, or by integrating Surfly in your current customer journeys.

Check out what Surfly can do for contact center communication

All channels

Agents can control phone, mail and chat as well as other channels such as video and WhatsApp or work orders from external CRM systems with uniform unified routing, reporting and agent desktop functions.

All services

It’s not just about improving your customer service. Internal service organizations from the IT helpdesk to HR to shared services like accounting will reap the benefits.

All teams

Whether teams on site or distributed worldwide, whether external service providers or agents working from home: everyone has access to all functions from anywhere in the system environment, at all times.

Communicate on the go

Offer your customers modern ad hoc communication via the mobile contact channel of their choice.

Microsoft integration

Do you rely on Microsoft Skype or Teams for your telephony?
Use the full functionality of our solutions, in Microsoft UC environments.

Share in our story!

We are looking for the person in your company who gets butterflies when they hear what we have to offer!

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Let’s talk!

Global 24x7 Customer Service

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Bucher + Suter Inc
4600 S Syracuse St, 9th Floor Denver, CO 80237

Bucher + Suter AG
Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern

Bucher & Suter AG
Stubenwald-Allee 19
D-64625 Bensheim