Enterprise Application and CRM Integration

Enterprise Application and CRM Integration

The best CRM connectors for Cisco Contact Center

b+s Connects is a powerful suite of CTI solutions for Cisco Contact Center to the most popular CRM connectors and enterprise applications on the market

 

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  • Microsoft Dynamics Integration

    Connect your Webex or Cisco Contact Center with Microsoft Dynamics.

  • SAP and SAP C4C Integration

    More efficient agent workflows with SAP and C4C integration for Cisco Contact Center.

  • Siebel and Oracle Service Cloud Integration

    Optimize your agents by bringing Cisco Contact Center features into Oracle Service Cloud or Siebel.

  • ServiceNow Integration

    Connecting Cisco Contact Center to ServiceNow for a single agent desktop.

  • Salesforce Integration

    Provide Cisco Contact Center functionality inside the CRM with b+s Connects.

  • Service Cloud Voice Integration

    AI-assisted agents working from inside the Salesforce UI with b+s Connects.

Benefits for your complete contact center teams

Agent

Help your agents to help your customers with the tools they need to provide a superior customer experience.

Supervisor

Remove the guesswork with interaction data and reporting that facilitate optimization.

Administrator

Streamline their decision making with easy-to-implement software, that frees IT to innovate.

Challenges solved

Increase agent efficiency and CSAT simultaneously

Use your customers’ data to provide them better service

Improve agent satisfaction

b+s Connects standard features

Click-to-dial

Account / contact pop-up

Interaction logging

Data preview in gadget

Supervisor controls & views

Pre-built toolbars

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Bucher + Suter Inc
4600 S Syracuse St, 9th Floor Denver, CO 80237

Bucher + Suter AG
Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern

Bucher & Suter AG
Stubenwald-Allee 19
D-64625 Bensheim