Blog, news & events

Short-Term Fling vs. Long-Term Thing: How to Spot a Reliable Tech Partner

The original version of this article was posted to LinkedIn on February 12, 2025 and is available here Are your prospective tech vendors, and the partners who…

Blog February 5, 2025

Why Conversational Data is a Contact Center Gold Mine

During the next four years, conversational AI software services revenue will achieve a 40% CAGR Why so much interest in this technology As a provider of…

Blog January 15, 2025

Top contact center agent challenges for 2025: our predictions

Having been in the contact center industry for 20+ years, we like to keep our fingers on the pulse What’s trending, where the risks are, and what’s coming…

Events February 25 – 27, 2025

CCW 2025 | Berlin

Visit us at CCW 2025! The largest international congress trade fair for innovative customer dialog February 25 – 27, 2025 Live at ECC in Berlin &…

Events September 19 – 20, 2025

Bike Event 2025

From September 19 to 20, we will experience the fascination of mountain biking together at our Bike Event 2025 in Lenzerheide The event is part of the UCI…

News January 22, 2025

Webinar with Groupe Mutuel: AI is not everything!

How Groupe Mutuel drastically reduced customer service costs Groupe Mutuel, one of Switzerland’s leading health insurers, delivers outstanding customer…