Bike Event 2025
From September 19 to 20, we will experience the fascination of mountain biking together at our Bike Event 2025 in Lenzerheide The event is part of the UCI…
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CCW 2025 | Berlin
Visit us at CCW 2025! The largest international congress trade fair for innovative customer dialog February 25 – 27, 2025 Live at ECC in Berlin &…
Top contact center agent challenges for 2025: our predictions
Having been in the contact center industry for 20+ years, we like to keep our fingers on the pulse What’s trending, where the risks are, and what’s coming…
Webinar with Groupe Mutuel: AI is not everything!
How Groupe Mutuel drastically reduced customer service costs Groupe Mutuel, one of Switzerland’s leading health insurers, delivers outstanding customer…
Is your contact center intelligent? 7 questions.
Industry analysts are making bold predictions about artificial intelligence (AI) Expect a 20%-30% reduction of human customer service and support agents by…
A Guide to Contact Center as a Service (CCaaS)
There are four main types of contact center environments: On-premise contact centers host their contact center data on the company’s own servers and…
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