Is your contact center intelligent? 7 questions.
Industry analysts are making bold predictions about artificial intelligence (AI) Expect a 20%-30% reduction of human customer service and support agents by…
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Recent Posts
A Guide to Contact Center as a Service (CCaaS)
There are four main types of contact center environments: On-premise contact centers host their contact center data on the company’s own servers and…
Partnership announcement: Bucher + Suter and Upstream Works
Bucher + Suter and Upstream Works announce partnership to expand omnichannel options for Bucher + Suter private cloud contact center customers Bern,…
Cisco just announced Webex AI Agent. Here’s what that means for your contact center
By now you may have already heard about Webex AI Agent You might have been there when the company unveiled its new self-service solution at WebexOne 2024 We…
Spotlight: Innovative Customer Service in Regulated Industries
When it comes to delivering the digital service innovations that consumers expect, many decision-makers still have their hands tied Especially in highly…
Beach Clean-Up in Marseille
Every minute, a truckload of plastic waste ends up in our oceans This alarming reality became a personal mission for a team of Bucher + Suter employees and…
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