Visit us at CCW 2025!
The largest international congress trade fair for innovative customer dialog
February 25 – 27, 2025
Live at ECC in Berlin & digital worldwide
ECC Sonnenallee 225, 12057 Berlin | Hall 3 at booth #3C14
Use the code 4177977 to get a free ticket!
We connect AI, voice and data – secure and easily scalable!
We are Bucher + Suter, your partner for successful customer service at eye level. As a voice specialist and partner of large service centers, we have been ensuring smooth customer service for 25 years. Benefit from our team of 120 contact center and AI specialists and our head start in AI experience. We at Bucher + Suter have been using Cognigy’s leading AI in projects since 2020. With significant impact. Read more >>
Our demos at CCW 2025
Webex – One Single Platform
Unify Contact Center, Unified Communications, CPaaS, Workforce Management and more on a single platform. With seamless integration and AI-powered tools, deliver personalized, secure, and efficient experiences throughout the customer journey.
Cisco AI Agent
Enhance customer interactions with the Cisco AI Agent through real-time transcription, automated action recommendations, and AI-driven analytics. Boost agent productivity while ensuring fast, accurate responses for customers.
Salesforce Agentforce
Expand your Salesforce Service Cloud Voice with intelligent voicebots and real-time features like WebRTC, automatic transcriptions, and seamless escalations. This integration bridges CRM with voice interactions to improve customer satisfaction.
Private Cloud
Bucher + Suter provides private cloud solutions that prioritize data sovereignty, security, and compliance for regulated industries. Enjoy the flexibility of cloud services while adhering to all legal requirements.
Conversational AI
Leverage Bucher + Suter’s Conversational AI in partnership with Cognigy to automate customer interactions across voice and chat channels. Improve efficiency and customer satisfaction through AI-powered, end-to-end processes.
We look forward to your visit!
3 good reasons why you shouldn’t miss the CCW congress trade fair
Learn more about the latest contact center trends and innovations in customer dialogue and technology, presented by top experts on stage at the CCW Congress. Visit our booth and discover more about how we can provide you with the support you need for your individual requirements. We look forward meeting you in person and introducing you to our solutions.
Because you gain comprehensive market insights
The concentrated power of the customer dialog industry on four congress and three trade fair days: live on site or digitally! Innovative exhibitors and industry experts await you – where you can meet industry players from over 45 countries.
Because you can join from anywhere
Visit us on site or use the live stream via the online platform.
Because you can expect a unique diversity of industry trends
280 presentations as well as live demos, on-site visits, networking, evening events and awards – put together your own CCW timetable according to your interests.
Further information can be found on the official website: CWW – the customer service & call center convention.
