A look back at three exciting days
From February 25 to 27, the largest international conference and trade fair for innovative customer dialogue – CCW 2025 – took place live at the ECC in Berlin and digitally worldwide. Bucher + Suter was present in Hall 3 at Booth #3C14, showcasing innovative solutions for the future of customer service.
Highlights of CCW 2025 | Exclusive Presentations
Groupe Mutuel, a leading health insurance provider, presented at the Exhibition Forum (Hall 3) how they successfully reduced costs, decreased average wait times by 30%, and enhanced both the customer and employee experience through innovative cross-channel orchestration and callback solutions.
Helvetia Insurance shared at our booth how they provide top-tier customer service, significantly reduce IT costs, and optimize workflows using a cloud-based Webex Contact Center, Salesforce, and Microsoft Teams.
We connect AI, voice and data – secure and easily scalable!
We demonstrated how AI, voice, and data can be seamlessly integrated to create secure and scalable modern contact centers. As a trusted partner of large service centers for over 25 years, we showcased innovative solutions to enhance customer service efficiency and future readiness.
Our demos at CCW 2025
Webex – One Single Platform
Unify Contact Center, Unified Communications, CPaaS, Workforce Management and more on a single platform. With seamless integration and AI-powered tools, deliver personalized, secure, and efficient experiences throughout the customer journey.
Cisco AI Agent
Enhance customer interactions with the Cisco AI Agent through real-time transcription, automated action recommendations, and AI-driven analytics. Boost agent productivity while ensuring fast, accurate responses for customers.
Salesforce Agentforce
Expand your Salesforce Service Cloud Voice with intelligent voicebots and real-time features like WebRTC, automatic transcriptions, and seamless escalations. This integration bridges CRM with voice interactions to improve customer satisfaction.
Private Cloud
Bucher + Suter provides private cloud solutions that prioritize data sovereignty, security, and compliance for regulated industries. Enjoy the flexibility of cloud services while adhering to all legal requirements.
Conversational AI
Leverage Bucher + Suter’s Conversational AI in partnership with Cognigy to automate customer interactions across voice and chat channels. Improve efficiency and customer satisfaction through AI-powered, end-to-end processes.
Why CCW 2025 was worth attending
✔ Market Insights: Over 280 presentations, live demos, and networking opportunities with industry experts from 45+ countries.
✔ Flexibility: Participation was available both on-site and digitally via the online platform.
✔ Innovation: Attendees gained valuable insights into current contact center trends and technologies for the future of customer service.
Thank You!
A big thank you to everyone who visited us at CCW 2025! If you want to learn more about our solutions, we invite you to explore our case study with Helvetia, showcasing how Webex and Bucher + Suter enable modern, innovative customer service.
