Takeaway: The success factors of cloud contact center projects
Key information
October 19, 2023 | 1:00 pm – 6:00 pm 
At our Office, at Stubenwald-Allee 19, D-64625 Bensheim
Bucher + Suter’s customers and contact center consultants and experts
Overnight stay at Tobbaccon Hotel (5 minutes walk)
Welcome to the CDX Day 2023 in Bensheim, Germany. Join us as we consolidate the critical components for successful cloud contact center projects. From technology integration to security and customer experience optimization, this event will provide a comprehensive overview of the key factors involved in planning, implementing, and improving your contact center projects.
Abstract of the presentation from Allianz
Allianz is using Conversational AI very successfully with the support of Bucher + Suter. Today, the solution is already in use in 17 Allianz country organisations and by 2023 Allianz expects to have automated 15-20 million conversations with the help of Conversational AI. And the journey continues: GPT-based systems, Generative AI and Conversational AI are ubiquitous and continue to fuel the use of Conversational AI.
The presentations are short and designed to inspire. In the individual sessions starting at 3:15 pm, we’ll be going a little deeper and talking further about topics such as: integration with other systems (CRM, ticketing tools, Microsoft Teams, WFO…), omnichannel strategy, knowledge management, scalability, privacy and compliance, change management, customer satisfaction, digital front end, internal acceptance, education and training, and ROI on your technology investments. All the presentations are in German.
The added value
From one set of experts to another
You will have time to interact with the experts and consultants and discuss your own use cases.
Shared interests
We share the same goal… Bulletproof communication technology that helps us increase customer loyalty and reduce operating costs simultaneously. You will learn which key components have proven themselves invaluable in various customer projects.
