ServiceNow Integration — Bucher + Suter

b+s Connects is the simplest way to provide a unified agent desktop inside ServiceNow

An instantly ready, out-of-the-box ServiceNow integration for Cisco Contact Center that equips agents with the customer information they need with lightning speed.

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The agent experience

Ensure the best experience for your agents and customers

Discover a sleek, user-centric interface packed with features essential for delivering top-notch customer service. Our CRM integration significantly enhances agent performance, leading to elevated customer satisfaction.

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Chat and email

Empower your agents with seamless multitasking

With b+s Connects for ServiceNow, your agents can easily manage all types of customer interactions in a single interface. From emails to chats and voice calls, agents can seamlessly switch between channels without leaving the platform, increasing efficiency and improving service levels. Learn how this integration helps agents handle multiple communication types in real time.

Outbound

Make faster and more accurate calls

b+s Connects for ServiceNow simplifies outbound calling by enabling click-to-dial functionality directly within ServiceNow. By clicking on any phone number or typing part of a contact’s name or extension, agents can initiate calls quickly and accurately, saving valuable time on each call.

Reporting

Get complete visibility on every call

With b+s Connects for ServiceNow, supervisors can access detailed reporting on every inbound and outbound call made by agents. This includes call duration, notes, wrap-up reasons, and more, enabling better oversight and insights into agent performance and customer interactions.