ServiceNow Integration — Bucher + Suter

b+s Connects is the simplest way to provide a unified agent desktop inside ServiceNow

An instantly ready, out-of-the-box ServiceNow integration for Cisco Contact Center that equips agents with the customer information they need with lightning speed.

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The agent experience

Ensure the best experience for your agents and customers

Discover a sleek, user-centric interface packed with features essential for delivering top-notch customer service. Our CRM integration significantly enhances agent performance, leading to elevated customer satisfaction.

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Supervisor tools

Only the best for your supervisors

Your contact center supervisors need a holistic perspective of all interactions. With b+s Connects for ServiceNow, we offer supervisors insights into every agent-customer engagement, including KPIs, real-time chat conversation, and up-to-date customer data.

Omnichannel

Easy-peesy simultaneous handling of multiple customers with omnichannel support

b+s Connects for ServiceNow empowers your agents to efficiently manage multiple customer interactions working seamlessly with ServiceNow’s Advanced Work Assignment to distribute work items among your teams. With omnichannel capabilities, they can seamlessly handle chat, call, and email requests concurrently without stress. Admin-set guidelines further streamlines your agents’ workflows.