Bucher + Suter at DMEA 2024 – Next-generation customer service for digital health contact centers
We demonstrated how health insurers and digital health companies can move their contact centers to the private cloud securely and in compliance with data protection regulations, how they can relieve their agents, and significantly optimize their service with the latest ERP and AI power.
Important
April 9 – 11 2024 | Tue/Wed 10 a.m. – 6 p.m., Thu 10 a.m. – 4 p.m.
Messe Berlin | Messedamm 22, 14055 Berlin | Entrance ‘Messe-Süd’
DMEA is ideal for healthcare professionals, IT professionals and anyone working or interested in the intersection of technology and healthcare.
The contact center experts from Bucher + Suter were in Berlin from April 9 to 11, 2024 at the DMEA ( Cisco booth in Hall 1.2, B-111), Europe’s leading event for digital health. Bucher + Suter supports numerous customers in the industry and large regulated companies such as insurance companies with reliable solutions that ensure smooth customer service with millions of customers on the phone and in other channels – while meeting the highest security and data protection requirements. Customers range from AOK Nordost to Siemens Betriebskrankenkasse, which has been able to implement multiple award-winning customer service in the cloud with the impressive process and cost optimizations with Bucher + Suter.
With Bucher + Suter’s private cloud, healthcare insurers and digital health companies get the benefits of the cloud (such as scalability, reliability, and redundancy) paired with robust guarantees for security, data control, and regulatory compliance.
DMEA in a nutshell
“Our experts will be happy to advise those responsible for customer service at DMEA 2024. We will be demonstrating the wide range of options available for providing better customer service with less effort, whether in the cloud, private cloud, on-premise or in a customized hybrid solution. As a close partner of market leaders such as Cisco, Salesforce, and Cognigy, we also offer years of expertise in the leading solutions for contact center infrastructure, ERP/customer data, and conversational AI/voicebots. We look forward to numerous expert discussions,”, explains Jürgen Schick, CSO of Bucher + Suter.
Interested parties also found out how healthcare companies can benefit in a digital and humorous way from health insurance expert Klaus Thaler.
About Bucher + Suter
We are Bucher + Suter, your experienced contact center partner. For over 25 years, we have been ensuring service success and increasing customer satisfaction for global corporations and SMEs. We combine proven contact center technology, market-leading AI innovations and CRM/backend systems to create tailor-made, semi-automated omnichannel solutions. Our 120+ contact center specialists combine experience from over 400 projects and offer special expertise in conversational AI and voice automation. We are one of the leading partners of Cisco, Salesforce, and Cognigy.
