b+s Elevate: The Complete Contact Center from Bucher + Suter

A contact center built for Salesforce with Cisco Webex

Provide your agents with a comprehensive, AI-enhanced communication and contact center solution for Salesforce and offer world-class personalized, omnichannel customer engagement with b+s Elevate.

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Better employee and customer experiences

A unified agent suite designed for superior customer service

Customers demand personalized experiences throughout their journey, but siloed systems and communication tools make tailored interactions across platforms a manual, complex, and time-consuming process. b+s Elevate, built with Webex for Salesforce, leverages Bucher + Suter’s deep expertise in contact center solutions, so you can deliver seamless, efficient, and customer-focused experiences.

b+s Elevate is available from the Salesforce AppExchange.

Go to AppExchange

Unified communications

Seamless integration of voice, digitial channels, and customer data within the Salesforce platform.

Enhanced security

Cisco’s industry-leading security protocols ensure your communication is always protected.

AI & intelligent routing

Advanced AI capabilities for predictive analytics and intelligent call routing to improve resolution times and customer satisfaction.

Collaboration tools

Comprehensive set of collaboration features to improve internal and external communication.

Certified integration experts

With over 100,000 active CTI agents, Bucher + Suter are Cisco and Salesforce certified integration experts.

Webex to Service Cloud Voice integration

Bucher + Suter has the worlds most intelligent and comprehensive Webex to Service Cloud Voice integration.

A unified Salesforce package

The complete solution, available from a single partner

b+s Elevate for Salesforce intelligently streamlines workflows, enables personalized interactions, and delivers actionable contact center insights,
all managed via an intuitive, unified system designed for peak operational efficiency.

Check out our b+s Elevate one pager for more details on the package.

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b+s Connects for Service Cloud Voice

Salesforce-native telephony with Service Cloud Voice

With b+s Connects for Service Cloud Voice, we seamlessly integrate cloud telephony directly into the Salesforce platform, enhancing the agent workspace with powerful voice capabilities. This embedded solution allows your team to manage calls, access customer information, and leverage AI-driven insights all within a unified interface, streamlining operations and enabling more personalized and efficient customer interactions right from the start.

b+s Connects for SCV

Seamless integration

Centralizes communication by integrating Webex’s telephony with Salesforce Service Cloud Voice.

Enhances customer engagement

Offers enriched customer interactions through a unified data framework and collaboration tools.

Operational Efficiency

Simplifies complex workflows, facilitating increased productivity and streamlined operations.

Integrated calling

Enables in-console telephony for direct access and management of calls within Salesforce.

Utilize real-time data

For live call transcripts and AI-driven insights for immediate and informed customer support actions.

Omnichannel customer support

Align voice, chat, and digital channels for a unified service approach.

Webex Contact Center

Intelligent routing and AI capabilities, enable smart call distribution and AI-driven insights

You have the ability to build out the solution that works best for your organization. With Bucher + Suter’s software, integration capabilities, and the Webex App Hub most requested features are available.

Webex facilitates robust data protection, secure communication, and compliance with industry standards for a safe and reliable customer interaction environment.

Webex Contact Center

Intelligent routing and AI integration

For efficient and effective customer interactions.

Unmatched security

Ensures safe and compliant communication, ideal for regulated industries.

Advanced collaboration capabilities

Enable seamless communication within and across teams.

Complete Package Support

Full contact center support for all systems from Bucher + Suter

Bucher + Suter’s renowned customer service team will handle any issues with b+s Elevate for Salesforce including Cisco Webex, Salesforce Service Cloud Voice, and our connector. Our dedicated team of technical experts will ensure you receive the assistance you need when you need it.

Our customer service

Supervisor Management Console

A dashboard for managers to oversee contact center operations

Bucher + Suter’s Supervisor Management Console (or b+s SMC) streamlines contact center management by simplifying key tasks like modifying routing strategies, adjusting operational hours, managing announcements, and updating agent skills. Its user-friendly interface makes traditionally complex operations more accessible and efficient. With SMC, contact center supervisors can easily handle these vital functions, transforming formerly technical contact center processes into straightforward actions.

SMC

A Cisco and Salesforce partner you can rely on

Partnering for success

At Bucher + Suter, we’re committed to your success beyond just providing solutions. With decades of Salesforce and Cisco expertise, our dedicated Customer Success team optimizes your entire journey with us, ensuring our integrated contact center technology not only meets your needs but actively drives your business goals. We focus on understanding your unique challenges, continually improving satisfaction, and serving as trusted advisors to transform your customer service operations and achieve strategic success.

Customer Success

Einstein AI

Unlock Salesforce’s Einstein AI and use your customer interaction data, incl. voice transcript data to drive advanced analytics, predictive insights, and automated customer service actions, or integrate Contact Center AI from Cisco, enhancing decision making and personalizing interactions for better customer experiences.

Omnichannel

Understand your customers’ complete journey by integrating voice, email, chat, and social media within the Salesforce platform for a cohesive and responsive customer communication experience across multiple channels.

Data Cloud

Integrating voice channel data enhances Salesforce Data Cloud, enriching customer profiles with comprehensive interaction histories, enabling deeper insights and more targeted, data-driven decision making across customer touchpoints.

Less switching between applications, leading to higher productivity

Real-time guidance and data-driven insights

Reduces Average Handle Time on every interaction

Automates contact/case/interaction recording

Improved customer satisfaction

Holistic understanding of the customer journey

USA

Switzerland

Germany

Bucher + Suter Inc
4600 S Syracuse St, 9th Floor Denver, CO 80237

+1-800-917-9060

info@bucher-suter.com

Bucher + Suter AG
Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern

+41 31 917 52 00