Government and public sector communication services for the digital age

Reliable cloud communication solutions for citizens and employees

With stringent regulations and diverse needs, achieving service excellence in the public sector can be challenging. Bucher + Suter offers adaptable, cloud-based contact center and collaboration solutions designed to meet the evolving demands of your organization and the citizens you serve.

Stretching every dollar

Tight budgets demand efficient resource allocation to maintain top-notch public services without overspending.

Breaking the queue barrier

Long wait times frustrate citizens; streamlined solutions are essential to enhance service efficiency and satisfaction.

Guardians of data security

Protecting sensitive information and ensuring compliance with stringent regulations is crucial for maintaining citizen trust.

Data residency and sovereignty

Protect your citizens and their data

Trust is paramount in the public sector. Keep all of your sensitive data highly secure with Cisco’s Webex, and ensure compliance with data sovereignty regulations in whichever regions you operate.

In Europe, we offer privately hosted cloud solutions that are owned and operated exclusively for your organization, from our data centers.

Rely on high-security data centers

Operate within hosted environments optimized for secure and highly available government applications.

Enhance citizen trust

Provide the public with the confidence that their data is protected, ensuring they can engage with government services securely.

Stay certified & 100% compliant

Our platforms meet the highest industry standards, including HIPAA, GDPR, ISO 270001, and more.

Our certifications

Webex Contact Center

Efficiently manage citizen interactions

In the public sector, long queue times can frustrate citizens and impede service
delivery. Webex Contact Center provides a comprehensive solution to manage citizen interactions efficiently across multiple channels, reducing wait times
and improving service satisfaction.

More About Webex Contact Center

Connect citizens to the right resources

Seamlessly route inquiries to the appropriate departments and specialists, ensuring quick and accurate responses.

Reduce hold times

Optimize agent availability and workload to minimize hold times and resolve issues faster.

Personalize citizen interactions

Utilize data to tailor interactions and provide personalized support that meets individual needs.

Enhanced teamwork with Webex

Seamless collaboration

Government and public sector organizations need robust and secure communication tools to operate efficiently. The Webex Collaboration Suite provides a centralized, cloud-based platform for all internal and external communications, seamlessly integrating with over 100 productivity and enterprise apps to streamline operations and enhance teamwork

More about the Webex Collaboration Suite

Webex Meetings

Enhance collaboration and decision-making across departments with secure, high-quality virtual meetings that connect stakeholders effortlessly.

Webex Calling

Streamline communication with a robust, cloud-based calling system that ensures reliable and secure connectivity for government operations.

Webex Messaging

Facilitate efficient and secure internal communication with real-time messaging and collaboration designed for public sector needs.

Simplifying proactive omnichannel engagement

Deflect calls and save agent time with more convenient communications

In today’s fast-paced digital world, citizens expect quick and efficient responses from government organizations. Long queue times can hinder the delivery of essential services and frustrate citizens.

By integrating the publics’ preferred communication channels into a single, cohesive platform, government organizations can streamline interactions, reduce wait times, and enhance overall service efficiency.

Webex Connect

Unified communication channels

Citizens can connect through SMS, email, chat, and social media, all managed from one powerful platform.

Instant answers

Automate responses for common inquiries and guide citizens to the right resources efficiently.

Scale with growth and events

Scalable and flexible to accommodate the evolving and often turbulent communication needs of government agencies.

Automation and AI

Automate with intelligent bots

Implement AI-driven chat- and voicebots to automate routine inquiries, guide citizens to additional resources, and seamlessly hand off complex issues to live agents when necessary.

Plus, with agent empowering AI, provide real-time intelligent assistance, and enable your employees to resolve queries faster and more accurately while unburdening them from the stress of looking for answers.

Conversational AI

Free up agents for critical tasks

Automate high-volume, repetitive inquiries, freeing up public sector employees to focus on more complex and critical tasks, reducing turnover and burnout.

Live-agent handoff

Ensure smooth transitions from chatbot interactions to live agents, preventing dead-ends and enhancing citizen satisfaction.

AI agent empowerment

With Agent Answers and Copilot technologies, your agents can be fed automations and recommendations like next best actions and interaction summaries.

CRM integrations

Seamless CRM integration for operational efficiency

With Bucher + Suter’s industry-leading CRM connectors, you can effortlessly integrate contact center features into your existing CRM infrastructure, allowing your agents to work efficiently from a single unified desktop. Our connectors integrate Cisco and Webex Contact Center with a variety of CRM systems, ensuring streamlined operations and enhanced citizen interactions.

b+s Connects is compatible with numerous CRM and business-critical applications, including Microsoft Dynamics, ServiceNow, and more, making it an ideal solution for government and public sector organizations.

CRM and Enterprise Application Integrations

USA

Switzerland

Germany

Bucher + Suter Inc
4600 S Syracuse St, 9th Floor Denver, CO 80237

+1-800-917-9060

info@bucher-suter.com

Bucher + Suter AG
Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern

+41 31 917 52 00