![Government and public sector communication services for the digital age](https://www.bucher-suter.com/wp-content/uploads/2021/10/Hero-bg-6.jpg)
Government and public sector communication services for the digital age
Reliable cloud communication solutions for citizens and employees
With stringent regulations and diverse needs, achieving service excellence in the public sector can be challenging. Bucher + Suter offers adaptable, cloud-based contact center and collaboration solutions designed to meet the evolving demands of your organization and the citizens you serve.
Stretching every dollar
Tight budgets demand efficient resource allocation to maintain top-notch public services without overspending.
Breaking the queue barrier
Long wait times frustrate citizens; streamlined solutions are essential to enhance service efficiency and satisfaction.
Guardians of data security
Protecting sensitive information and ensuring compliance with stringent regulations is crucial for maintaining citizen trust.
Data residency and sovereignty
![Protect your citizens and their data](https://www.bucher-suter.com/wp-content/uploads/2023/08/certified@2x.png)
Protect your citizens and their data
Trust is paramount in the public sector. Keep all of your sensitive data highly secure with Cisco’s Webex, and ensure compliance with data sovereignty regulations in whichever regions you operate.
In Europe, we offer privately hosted cloud solutions that are owned and operated exclusively for your organization, from our data centers.
Rely on high-security data centers
Operate within hosted environments optimized for secure and highly available government applications.
Enhance citizen trust
Provide the public with the confidence that their data is protected, ensuring they can engage with government services securely.
Stay certified & 100% compliant
Our platforms meet the highest industry standards, including HIPAA, GDPR, ISO 270001, and more.
Our certificationsWebex Contact Center
![Efficiently manage citizen interactions](https://www.bucher-suter.com/wp-content/uploads/2024/07/img-small-people-walk-many-streets.jpg)
Efficiently manage citizen interactions
In the public sector, long queue times can frustrate citizens and impede service
delivery. Webex Contact Center provides a comprehensive solution to manage citizen interactions efficiently across multiple channels, reducing wait times
and improving service satisfaction.
Connect citizens to the right resources
Seamlessly route inquiries to the appropriate departments and specialists, ensuring quick and accurate responses.
Reduce hold times
Optimize agent availability and workload to minimize hold times and resolve issues faster.
Personalize citizen interactions
Utilize data to tailor interactions and provide personalized support that meets individual needs.
Enhanced teamwork with Webex
![Seamless collaboration](https://www.bucher-suter.com/wp-content/uploads/2023/09/img-thumbnail-bscommercial-background-2.png)
Seamless collaboration
Government and public sector organizations need robust and secure communication tools to operate efficiently. The Webex Collaboration Suite provides a centralized, cloud-based platform for all internal and external communications, seamlessly integrating with over 100 productivity and enterprise apps to streamline operations and enhance teamwork
More about the Webex Collaboration SuiteWebex Meetings
Enhance collaboration and decision-making across departments with secure, high-quality virtual meetings that connect stakeholders effortlessly.
Webex Calling
Streamline communication with a robust, cloud-based calling system that ensures reliable and secure connectivity for government operations.
Webex Messaging
Facilitate efficient and secure internal communication with real-time messaging and collaboration designed for public sector needs.
Simplifying proactive omnichannel engagement
![Deflect calls and save agent time with more convenient communications](https://www.bucher-suter.com/wp-content/uploads/2024/07/img-discussing-people-in-suit.jpg)
Deflect calls and save agent time with more convenient communications
In today’s fast-paced digital world, citizens expect quick and efficient responses from government organizations. Long queue times can hinder the delivery of essential services and frustrate citizens.
By integrating the publics’ preferred communication channels into a single, cohesive platform, government organizations can streamline interactions, reduce wait times, and enhance overall service efficiency.
Webex ConnectUnified communication channels
Citizens can connect through SMS, email, chat, and social media, all managed from one powerful platform.
Instant answers
Automate responses for common inquiries and guide citizens to the right resources efficiently.
Scale with growth and events
Scalable and flexible to accommodate the evolving and often turbulent communication needs of government agencies.
Automation and AI
![Automate with intelligent bots](https://www.bucher-suter.com/wp-content/uploads/2023/10/bs-Connects-Characters-in-situations-42.png)
Automate with intelligent bots
Implement AI-driven chat- and voicebots to automate routine inquiries, guide citizens to additional resources, and seamlessly hand off complex issues to live agents when necessary.
Plus, with agent empowering AI, provide real-time intelligent assistance, and enable your employees to resolve queries faster and more accurately while unburdening them from the stress of looking for answers.
Conversational AIFree up agents for critical tasks
Automate high-volume, repetitive inquiries, freeing up public sector employees to focus on more complex and critical tasks, reducing turnover and burnout.
Live-agent handoff
Ensure smooth transitions from chatbot interactions to live agents, preventing dead-ends and enhancing citizen satisfaction.
AI agent empowerment
With Agent Answers and Copilot technologies, your agents can be fed automations and recommendations like next best actions and interaction summaries.
CRM integrations
![Seamless CRM integration for operational efficiency](https://www.bucher-suter.com/wp-content/uploads/2023/09/img-teamwork.png)
Seamless CRM integration for operational efficiency
With Bucher + Suter’s industry-leading CRM connectors, you can effortlessly integrate contact center features into your existing CRM infrastructure, allowing your agents to work efficiently from a single unified desktop. Our connectors integrate Cisco and Webex Contact Center with a variety of CRM systems, ensuring streamlined operations and enhanced citizen interactions.
b+s Connects is compatible with numerous CRM and business-critical applications, including Microsoft Dynamics, ServiceNow, and more, making it an ideal solution for government and public sector organizations.
CRM and Enterprise Application Integrations![USA](https://www.bucher-suter.com/wp-content/uploads/2021/10/USA.png)
![Switzerland](https://www.bucher-suter.com/wp-content/uploads/2021/10/Switzerland.png)
![Germany](https://www.bucher-suter.com/wp-content/uploads/2021/10/Germany.png)
Let’s talk!
Global 24x7 Customer ServiceUSA
Switzerland
Germany
Bucher + Suter Inc
4600 S Syracuse St, 9th Floor Denver, CO 80237
Bucher + Suter AG
Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern
Bucher & Suter AG
Stubenwald-Allee 19
D-64625 Bensheim
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Denver, USA
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Bern, Switzerland
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Bensheim, Germany