Improve your operations and be known for superior customer service

Improve your operations and be known for superior customer service

Optimize contact center investments with Bucher + Suter

The race is on to deliver fast and intelligent service. To help contact center teams meet this demand, Bucher + Suter unifies operational and agent-level needs into one industry-leading solution.  

 

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Seamless CRM Integrations

Keep agents working right where the customer data lives

Keep agents working right where the customer data lives

Give agents full control for all interactions, all within their existing CRM console. b+s Connects offers an intuitive UI for agents, while providing supervisors the critical data they need to maintain 360° awareness of the entire agent experience.

Go to b+s Connects

Salesforce Service Cloud Voice

Unify phone, digital channels, and CRM data within a powerful telephony system.

Service Cloud Voice

Microsoft Dynamics

Quickly deploy pre-integrated agent and supervisor desktop functionality within Dynamics.

Microsoft Dynamics

ServiceNow

One embedded view for contact center agents and supervisors to handle contact center volume.

ServiceNow

What our customers say

Bucher + Suter delivers a remarkable integration, brilliantly connecting Cisco Contact Center with Salesforce, ensuring smooth, efficient agent-customer interactions with real-time data at agents’ fingertips! The omnichannel routing and unified customer views undoubtedly uplift the quality of service.

Learn more Arvind Rampurada, Salesforce AppExchange Review

Agent experience – the key to better contact center operations

Make life easier for agents and the customers they serve

Make life easier for agents and the customers they serve

Give contact centers agents what they need to handle multi-channel interactions, all embedded within their existing workflows. b+s Connects streamlines contact handling, provides quick access to agent tools, and eliminates the need for agents to switch between systems to find information.

 

Unified desktops in the CRM

Holistic views and control over your contact center operations for supervisors and agents

Help supervisors spend time on what matters

Help supervisors spend time on what matters

From tracking agent availability, to unified queuing and reporting, give supervisors what they need to run their teams efficiently—and at scale. The result can be an intelligent routing engine for every interaction type that reduces cost and improves customer satisfaction.

Supervisor management

Rely on an integrated management console

Manage routing, system access, scheduling access, and more, from one console integrated with Cisco or Webex Contact Center.

Stay ahead of a rapidly changing environment

Provide an intuitive interface tailored to the needs of contact center supervisors, including optimized controls, layouts, and reports.

Adjust and scale resources on the fly

Browser-based console allows for multi-tenant management, on-the-fly routing, scheduling, and agent adjustments, across locations and time zones.

Supervisor Management Console
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Bucher + Suter Inc
4600 S Syracuse St, 9th Floor Denver, CO 80237

Bucher + Suter AG
Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern

Bucher & Suter AG
Stubenwald-Allee 19
D-64625 Bensheim