How Groupe Mutuel drastically reduced customer service costs
Groupe Mutuel, one of Switzerland’s leading health insurers, delivers outstanding customer service to 1.3 million clients, ensuring top-notch accessibility. By leveraging innovative best-of-breed orchestration and cutting-edge multichannel callback options, they achieved a 30% reduction in average waiting times while dramatically enhancing both customer and employee satisfaction.
Join this webinar to discover how to uncover untapped potential within your service center using seamlessly integrated processes. Especially in regulated industries, the key strategy is clear: optimize digitalization first, then implement AI strategically for maximum impact.
What You’ll Learn in the Webinar
More efficient telephone service
Optimize your service center processes to improve both customer and employee satisfaction.
Sustainable digitalization strategies
Lay the foundation for future AI automation through intelligent process networking.
Best practices
Groupe Mutuel as a shining example of innovative customer service solutions.
Your Speaker
Samuel Pereira Borges, a seasoned expert in process optimization and efficiency, has been driving continuous improvements in customer service performance at Groupe Mutuel since 2017. With over 10 years of experience in service centers at Swisscom, Samuel is a sought-after speaker and a recognized expert with the Swiss CC association callnet.ch.
About Bucher + Suter
We are Bucher + Suter, your experienced contact center partner at eye level. For over 25 years, we have been ensuring service success and enhancing customer satisfaction for global corporations and medium-sized businesses. We combine proven contact center technology, market-leading AI innovations, and CRM/backend systems to create tailored, semi-automated omnichannel solutions.
With a team of over 120 contact center specialists, we bring experience from more than 400 projects and offer exceptional expertise in conversational AI and voice automation. We are proud to be one of the leading partners of Cisco, Salesforce, and Cognigy.
Discover more: https://cloud.bucher-suter.com/eu/
